About 3 Wishes > Terms & Conditions
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Terms & ConditionsGuarantee All our products are guaranteed 100%. Returns If you are unhappy with a product for any reason, just send it back to us within 30 days from purchase date (but it must be unused and in the original packaging), and we'll refund or replace it. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations prior to despatch of goods. However, of course, if the goods are faulty then we will credit you the costs of the postage. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise therefore that proof of postage should be obtained when returning any part of your order. Returns and exchanges will be processed as soon as possible after arrival. Our returns address is: 3 Wishes 2008 Ltd, 388 Pine Valley Road, RD 2, Silverdale 0992.Privacy Policy 3 Wishes respects your privacy. We will not retain your payment details or pass your information on to any other company or third party. If you have received an email newsletter from 3 Wishes and do not wish to receive any more, please click "unsubscribe" at the very bottom of the email and you will automatically be removed from our database. If you experience any problems please don't hesitate to contact us. Payment OptionsWe accept Visa and Mastercard. You can also pay by Direct Credit to our bank account. Our website is secure. The highest level of SSL browser encryption is used to ensure that all sensitive data transmissions including your credit card details are encrypted and secured to the highest level possible. Our website is hosted in a secure server facility located in Auckland, New Zealand. When viewing our website you can be extra sure that the site is secure as you will see a small security icon appear within your browser (usually on the bottom right hand side) and the website address begins with shttp (secure hypertext transfer protocol). Once your order is complete your credit card details are deleted permanently from our server. Your order will be despatched on the same working day as it is received. If for any reason an item is out of stock we will contact you immediately. If you wish to track the progress of your order please log-in to your 3 Wishes account and click on Order Status to find out the status of your order. Please allow up to 5 working days for delivery. 3 Wishes use only reputable courier and delivery companies who operate a track & trace system. All international orders are shipped via New Zealand Post Air Mail. While we make a huge effort to despatch your order immediately we are unable to guarantee any delivery date due to external factors beyond our control. Feel free to contact us if you have any problems. Delivery Charges For orders up to $49.99 shipping is: North Island Courier $5.00; South Island Courier $9.0. Orders over $50 are freight free. International delivery costs will be advised individually as they apply. Changes 3 Wishes NZ Limited reserves the right to change any information, product design or prices at any time without notice. All prices are inclusive of GST unless otherwise stated.
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